Are App Store Customers Good Customers? →
Garrett Murray, who makes the wonderful iPhone web stats app [Ego](http://ego-app.com/), is losing his patience with Apple’s molasses-slow review process for app updates, and the bitchy customer feedback that process creates:
> Sounds horrible to say but it might be true: Apple is creating an ecosystem of the kind of customers I don’t want. With the ridiculous approval process leaving bugfixes to take over a week to show up, with prices being driven down to nothing by farting apps… it just feels hostile to me. While I have plenty of great customers who have been raving about the app, all it takes is one little issue and it all comes crashing down.
There’s plenty of blame to go around, but I’m sure there must be a middle ground between “frustrated” and “assholes” that these reviewers fall into.
Also, not that it helps Murray deal with unhappy customers or Apple, but there has been one good change on this front: App Store reviews are now linked to specific app versions. When Ego 1.3 finally comes out, most of the bad ratings and feedback will simply go away.
(Via [Daring Fireball](http://daringfireball.net/linked/2009/04/21/murray-app-store).)
